Frequently Asked Questions

General Questions

  • What age should my cat be to be given a toy?

    Toys can be given to pets as soon as they show interest in playing (usually about 4-6 weeks old) and toys can help build coordination and motor skills in young pets.

  • Can I order cat toys from your website?

    Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

  • Where can I buy Hartz cat toys?

    Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your cat’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

Dogs

  • Should I use Hartz UltraGuard® on my pet all year round? Or just during flea and tick season?

    The Companion Animal Safety Council recommends that pets should be treated year round with a flea and tick product. Fleas and ticks may be dormant during freezing winter months but can still be active on days above freezing temperatures. These parasites utilize leaf litter and even snow to provide insulation in the extreme cold.

  • How are Hartz® Home Protection® Miracle Guard® dog pads different from regular dog pads?

    Hartz® Home Protection® Miracle Guard® pads have 3X more absorption capacity than our top selling pad! These extra absorbent dog pads quickly soak up liquid for no leaks or wet paw tracking. Faster absorption reduces odor & gives your pet more clean, fresh areas to use!

  • Are Hartz® Home Protection® Miracle Guard® dog pads scented?

    Hartz® Home Protection® Miracle Guard® dog pads are offered in a lavender scent or unscented. The special odor eliminating capabilities within our dog pads trap and neutralize odors.

Cats

  • Should I use Hartz UltraGuard® on my pet all year round? Or just during flea and tick season?

    The Companion Animal Safety Council recommends that pets should be treated year round with a flea and tick product. Fleas and ticks may be dormant during freezing winter months but can still be active on days above freezing temperatures. These parasites utilize leaf litter and even snow to provide insulation in the extreme cold.

  • How long can my cat wear a diaper?

    Hartz® Comfitables® diapers are designed for 12-hour protection*. However, every cat is different and you may need to change the diaper more often depending on their urine output. Regular changes help prevent skin issues and maintain hygiene.

    * Based on the average 12-hour urine amount of a healthy cat (may vary depending on each cat).

  • What are cat diapers used for?

    Cat diapers are used for managing incontinence, spraying, training, after surgery, travel, or for females in heat.

General

  • Should I use Hartz UltraGuard® on my pet all year round? Or just during flea and tick season?

    The Companion Animal Safety Council recommends that pets should be treated year round with a flea and tick product. Fleas and ticks may be dormant during freezing winter months but can still be active on days above freezing temperatures. These parasites utilize leaf litter and even snow to provide insulation in the extreme cold.

  • Can I use this if my cat is on medication?

    Always consult with a veterinarian before applying flea and tick treatment to a sick or debilitated cat.

  • Does Hartz UltraGuard® have an expiration date?

    An expiration date is not required on Hartz UltraGuard® products. However, Hartz has established a shelf life for all UltraGuard® products to ensure a quality product.